Service Level Management Solution is a comprehensive framework capability for documenting and tracking all service commitment between customer, service providers and IT. With this detailed structure, one is able to understand the SLAs, deliver the performance and keep up to the business commitments with the automated notification and right escalation to all the involved parties.
Ensure customer satisfaction by providing quality service on a timely basis
Avoid service down time by spotting trends and patterns early and prevent potential breaches.
Promote better IT/ business partnership through common expectation and corrective measurable target.
Create SLAs that document all the agreed service levels and responsibilities across your services.
Enhance users experience with our in house E-Ticketing System to report on incident status or special request and further reduce the SLA breaches.
Gain detailed insights into task progress by engineer and proactively manage at-risk SLAs. Drill down from a higher level management perspective all the way to a specific incident or service…
Evaluate your IT performance by the data and metrics provided to improve your future performance against SLAs.
20 service locations throughout Malaysia to serve clients in different area.